From the time you signup on line, your account will be activated with in 24 hours. A customer service associate will call you to verify your account details. If you do not receive any confirmation of your account activation within this time period, please call customer service.

1. Click on 'Client Login' from top right Quick Links
2. Enter your Username/Password
3. Click on 'Call Details'
4. Choose the date range for the history
5. Click on 'View Call Detail'

Your account balance can be viewed in online. To view the account balance, Log in to your account using  the Client Login quick link on the top right hand corner of the page. 

Yes! You can always call us 1-888-471-9675 to open an account and submit your credit card information over the phone. At M3i Telecom, we use the latest in encryption technology to ensure the security of the information you submit through our website. 

On select products, your credit card will be automatically charged to top up your account balance when it reaches a set minimum to maintain a positive account balance. A positive account balance is required to place calls using any product. With the auto recharge option, you do not need to monitor your account balance all the time.

The auto recharge option is only available on business accounts at this time. For residential accounts, you can top-up your account balance by contacting a customer service associate.

For details on how to make a call click here.

No, you only need to enter in the PIN the first time you place a call using the access number provided. Our system will then register both your phone number and the PIN to make the call. On subsequent attempts, you will be directed to only dial your destination number after dialling the access number.

You can register up to 5 different phone numbers this. For each phone numbers you want registered, you will have to follow the steps described in the Answer to Question 5. Alternatively, you can sign into your account and register your phone numbers.

Yes! You must ALWAYS dial the access number to by pass your phone or cellular carrier. By dialling the access number, you will divert the billing of your call to M3i Telecom as opposed to your phone or cellular carrier. Placing long distance calls without using the access number will result in you being billed by your phone or cellular carrier.

Yes, you may place call while your are travelling internationally. All you have to do is dial the toll free access number from which your are calling and use your PIN. Click here to view the international access numbers. For more information, view the travelling section of the instructions by clicking here. Please note, these call will be charged at a different rate than when using a local access number. In addition, for countries that are not listed you can try our “Call Back” feature

View the Call back section of the dialing instructions by clicking here.

Click here to view our access numbers